Fair & Fast Resolution
V believes in resolving concerns quickly and fairly. This process protects both you and us while ensuring legitimate issues get addressed properly before escalating to payment disputes.
Resolution Process Overview
1. Contact Us
Reach out directly with your concern
2. Quick Review
2-3 business day response time
3. Fair Solution
Work together on resolution
4. Close Case
Documented resolution
Service & Technical Issues
Common Service Issues
- • V's chat system not responding or giving errors
- • Screenshot analysis feature not working
- • Account access problems or login issues
- • Subscription features not activating properly
- • Mobile app crashes or performance problems
✅ How V Resolves Service Issues
- • Immediate: Technical team investigates within 24 hours
- • Temporary fix: Account credits while we resolve technical problems
- • Permanent fix: Software updates and system improvements
- • Compensation: Extended access for downtime over 48 hours
Billing & Payment Disputes
🚨 IMPORTANT: Contact Us Before Chargebacks
Chargebacks cost us $25+ in fees and hurt small businesses. V guarantees we'll work with you on any legitimate billing concern - just give us the chance to make it right first.
Legitimate Billing Disputes
- • Duplicate charges or processing errors
- • Charged for cancelled subscription
- • Wrong subscription tier billed
- • Unauthorized charges on your card
- • Failed cancellation due to technical issues
⚠️ Not Grounds for Billing Disputes
- • Dissatisfaction with fantasy advice quality (service delivered)
- • Forgot to cancel before renewal (cancellation always available)
- • Poor fantasy performance (analysis provided, no guarantees)
- • Changed mind about subscription (digital services policy)
- • Unused features or time (access provided as agreed)
Content & Analysis Concerns
What V Can Address
- • V providing outdated or incorrect player information
- • Analysis not matching advertised features (like V-Ratings)
- • Screenshot analysis not working as described
- • V not responding appropriately to fantasy questions
🤖 V's Content Disclaimer
V provides entertainment and analysis based on available data. Fantasy sports involve unpredictable outcomes - V gives you the best insights possible, but can't guarantee wins or specific results. That's the nature of the game!
Response Timeline & Process
Step-by-Step Process
Contact V's Support
Email: disputes@fantasyverdict.com with details
Required: Account email, issue description, preferred resolution
V's Team Reviews (24-48 Hours)
Account history, service logs, and issue details
Acknowledgment email sent within 4 business hours
Resolution Proposal (2-3 Business Days)
Fair solution based on our investigation
Options may include: refund, credit, extended access, or technical fix
Resolution Implementation
Execute agreed solution within 1 business day
Follow-up to ensure satisfaction
If You're Not Satisfied
Internal Escalation
If our initial resolution doesn't satisfy you, request escalation to our senior team:
- • Email: escalate@fantasyverdict.com
- • Include original case number and new concerns
- • Senior team review within 5 business days
- • Final internal decision with detailed explanation
External Options (Last Resort)
Only after exhausting our internal process:
- • Small claims court (disputes under $5,000)
- • Credit card dispute process (with documentation of our resolution attempts)
- • State consumer protection agencies
- • Better Business Bureau complaint
Dispute Contact Information
General Disputes
Email: disputes@fantasyverdict.com
Response: 2-3 business days
Hours: Mon-Fri, 9 AM - 6 PM EST
Urgent Billing Issues
Email: billing@fantasyverdict.com
Priority: Same-day response
For: Duplicate charges, unauthorized billing
📋 What to Include in Your Dispute Email
- • Account email address associated with Fantasy Verdict
- • Detailed description of the issue or concern
- • Specific dates and times when problems occurred
- • Screenshots or error messages (if applicable)
- • Your preferred resolution or outcome
- • Any previous communication about this issue
Resolution Documentation
V maintains detailed records of all disputes and resolutions to ensure fair treatment and continuous improvement of our services.
What V Documents
- • Complete email thread and communication history
- • Service usage logs and technical investigation results
- • Resolution steps taken and timeline
- • Final outcome and satisfaction confirmation
- • Process improvements implemented based on feedback
Your Rights
- • Request copies of all dispute-related documentation
- • Review our investigation findings and evidence
- • Appeal decisions within 30 days with new information
- • Provide feedback on our dispute resolution process
V's Resolution Promise:
"V doesn't hide behind fine print when you have concerns. If something's not right, V wants to know about it and fix it fast. Your success is V's success, and V fights for fair solutions just like V fights for your fantasy wins. Real problems get real solutions - that's the V way!"